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Northway Homes
Two-story brick home with a covered front porch, wood plank ceiling, black square columns, and a dark garage door

Your Northway Home Is Backed

We build homes we stand behind. Every Northway home is backed by a comprehensive warranty through StrucSure, one of the leading new construction warranty providers in the country. Here is everything you need to know.

How to Submit a Warranty Request

Submit a Warranty Request
  1. Visit the StrucSure warranty portal using the button below.
  2. Log in or create an account using the email address associated with your Northway home purchase.
  3. Submit your request with a description of the issue and any supporting photos.
  4. A StrucSure representative will follow up with next steps, typically within [X business days].

Warranty FAQs

Warranty requests are reviewed by StrucSure and you can typically expect a response within [X business days]. Emergency structural or safety issues are prioritized.

If you are experiencing an emergency related to your home's structure or systems, contact us directly at 704-778-0428 and visit the StrucSure portal to document the issue right away.